Control elevator

Please make sure that your smartphone has an internet connection and you have enabled the ELEVATOR CALLS function. You can test the internet connection by opening a website in your smartphone's browser.

You need to be near the elevator and enable location service on your smartphone to be able to call the elevator. Please note that elevator calls might not be successful due to delay or other issues in the connection.

If your building has two or more elevators behind the same entrance door, and the wrong elevator always comes to pick you up, or the elevator call fails systematically, contact your administrator. The administrator can enable the correct elevator to pick you up.

Please check Call elevator with KONE Flow for detailed information.

If the issue persists, please contact your administrator.